Privacy policy

Effective Date: Sept 2025

AIXIS LABS (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data when you visit or make a purchase from our Site.

Our business operates on the Shopify platform, and we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device and browsing behaviour, including:

IP address
Web browser and device type
Time zone
Pages or products viewed
Referring site or search terms

We also collect personal information you provide when you:

Create an account
Make a purchase or attempt to make a purchase
Subscribe to our newsletter
Contact us via email, chat, or contact form

This may include:

Full name
Billing and shipping address
Email address
Phone number
Payment details (via Shopify’s secure payment gateway – we do not store credit card info)
Order history and customer preferences

2. Visual Information We Collect

When completing our AI Diagnostic tool, we run a “skin atlas” which anonymizes your facial image before analysis. We do not retain your personal image or any related information.

3. How We Use Your Information

We collect and use your personal information to:

Process and fulfil orders
Manage your account
Communicate with you about orders, deliveries, and returns
Send promotional emails and newsletters (you can opt out any time)
Improve our Site and customer experience
Comply with legal obligations

4. Shopify as Our eCommerce Provider

Our store is hosted on Shopify Inc., which provides us with the online platform to sell our skincare products. Your data is stored through Shopify’s data storage, databases, and secure application services.

For more information, please review the Shopify Privacy Policy.

5. Sharing Your Information

We may share your information with trusted third parties to help us operate our business. These include:

Shopify – website host and payment processor
Shipping providers – to fulfil and deliver your orders
Marketing platforms – like Klaviyo or Meta Ads (if used)
Payment gateways – like Shopify Payments, PayPal, Afterpay
Analytics tools – like Google Analytics or Meta Pixel

We do not sell or rent your personal information. We only share data necessary to deliver services, and all third parties are required to treat your data confidentially and in line with the Privacy Act.

6. Data Security

We use industry-standard security measures, including:

SSL (Secure Socket Layer) encryption
Shopify’s PCI DSS-compliant infrastructure
Limited access to your personal information
Regular security audits and software updates

While we take all reasonable steps, no online system can be guaranteed to be 100% secure.

7. Cookies and Analytics

Our Site uses cookies to:

Enable basic site functionality (like cart and checkout)
Understand how users navigate the site
Improve performance and personalise content
Support advertising and retargeting (e.g., Google or Facebook)

You can manage cookie preferences via your browser settings.

8. Access, Correction, and Deletion of Your Data

Under the Australian Privacy Principles, you have the right to:

Access your personal information
Request corrections
Ask for your data to be deleted (where legally applicable)

To make a request, contact us using the details at the bottom of this page. We may need to verify your identity before processing your request.

9. International Transfers

Shopify and some of our third-party service providers may store or process your data overseas (e.g., Canada, the US, or Europe). Shopify is certified under international privacy frameworks and takes appropriate steps to protect your data.

10. Marketing Communications

If you’ve opted in, we may send you updates, offers or product recommendations via email or SMS. You can unsubscribe at any time by:

Clicking the “unsubscribe” link in any email
Replying “STOP” to SMS
Contacting us directly

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, laws, or technology. Updates will be posted on this page with a new effective date.